TrueWin Responsible Gaming

Play for Fun, Stay in Control

The majority of people gamble for fun and inside their budget. To keep it there, decide on limits before you play and view whatever you spend as the cost of entertainment.

Healthy Habits

• Decide on a budget and a time limit before you start, and stick to them.
• Never chase losses, the outcome of every game is independent.
• Do not gamble when stressed, upset or under the influence.
• Balance play with other activities and take regular breaks.
• Only play with money you can comfortably afford to lose.

Tools to Help You

TrueWin gives you built-in controls for managing your play:

• Deposit limits: cap how much you can add over a day, week or month.
• Session reminders: get a prompt after a set time so you stay aware of how long you have played.
• Time out: take a short break by locking your account for a chosen period.
• Self-exclusion: close access to your account for a longer period when you need distance.

To set any of these up, contact our team through Contact & Support.

Signs to Watch For

Reaching out for help may be wise if you are spending beyond your means, keeping your gambling secret, borrowing in order to play, or feeling uneasy about it. Catching these signs early genuinely matters.

Where to Find Support

If you or someone near you needs help, confidential support is on hand from organisations that focus on gambling-related harm. Our support team can also steer you toward the right resources whenever you ask.

Protecting Minors

You have to be 18 or older to hold an account or play at TrueWin. We verify the age of each customer and urge parents to use parental controls to keep gambling content out of reach of children.